Analysis of the Impact Vehicle Congestion at Bengkalis Ro-Ro Port on Logistics Efficiency and Mobility

Abstract

The Bengkalis Ro-Ro Port serves as a vital transportation link connecting Bengkalis Island with the Riau mainland, facilitating the movement of vehicles, passengers, and logistics. However, the rapid increase in vehicle volume has not been balanced with sufficient infrastructure development, leading to severe congestion and decreased operational efficiency. This study aims to analyze the impact of vehicle congestion on logistics efficiency and community mobility at Bengkalis Ro-Ro Port. A quantitative descriptive approach was applied using data from field observations, questionnaires, and interviews with port users and operators. The findings reveal that congestion is mainly caused by limited dock capacity, irregular ferry schedules, and the absence of digital-based queue management systems. These issues result in prolonged waiting times of up to five hours, fuel waste, increased logistics costs, and delivery delays. Such inefficiencies reduce service satisfaction and hinder regional economic competitiveness. The study recommends several strategies to improve performance, including optimizing ferry operating schedules, expanding dock and parking areas, implementing e-ticketing systems, and enhancing inter-agency coordination. These measures are expected to improve port efficiency, enhance mobility, and support sustainable logistics connectivity in the Bengkalis region..